Pursuing fairness for the people of NSW
Do you have a complaint about a NSW Government agency, local council or community service provider?
Make a complaintThe NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. We strive to ensure that those entrusted with public power and resources fulfil their responsibilities and treat everyone fairly.
A NSW Ombudsman investigation has identified failures within Insurance and iCare NSW’s (icare’s) management of workers compensation premiums between 2017 and 2023.
A NSW Ombudsman report has found the administrative conduct of Lane Cove Council regarding its compliance with, and regulation of, fire safety requirements at a property in Lane Cove to be unreasonable and contrary to law.
A NSW Ombudsman report has identified shortcomings in the design and implementation of the audit program for COVID grants. The audits were administered by Service NSW (SNSW) and Revenue NSW (RNSW).
From 23-26 February 2026, NSW Ombudsman staff visited Lithgow, Bathurst and Orange to connect with local communities and public sector workers, answer questions and share information about how we support people across NSW.
On 9 March we tabled a report that provides a high-level snapshot of the maturity and effectiveness of complaint handling systems across NSW public authorities.
In January 2025, we tabled our latest OCHRE report in Parliament. This report assessed how well the NSW Government is delivering on its long-standing Aboriginal affairs plan, OCHRE (Opportunity, Choice, Healing, Responsibility, Empowerment).
We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.
