Online Complaint Form

Please note that after we assess your complaint we may directly refer it to another complaint handling body or other agency. We will only do so where this action is necessary and appropriate to assist you try and resolve your complaint. To check if your complaint is about a matter we cannot investigate please go to our page “Complaints we cannot investigate”.

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Complaint details 

Please note that we expect complainants to provide us with a copy of their evidence in support of their complaint, such as correspondence with a relevant agency about the complaint. Please attach relevant documents below (if attaching more than 3 documents you will need to submit an additional form):

Please note, the maximum recommended size per uploaded file is 2MB.

Personal details
  The email address you enter must be correct to receive a copy of your online complaint.
Other details

Are you making this complaint on behalf of another person?

In the absence of a written consent or evidence that you are the guardian, we may not be able to provide personal information about the affected person in our response to your complaint.

Some people complain to us about matters that we need to refer to other complaint handling bodies or other agencies. We will only refer your complaint where it is necessary and appropriate to assist you to resolve your complaint. If you do not consent to us directly referring your complaint you can untick the box below.

Please indicate if you (or the person you are making the complaint on behalf of)

... identify as Aboriginal or Torres Strait Islander?

... speak a language other than English at home?


... Have a disability or special need?



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