Guidelines for agencies

We help agencies in the public sector, and some in the private sector, to address any problems that arise in the exercise of their functions and the discharge of their responsibilities. One of the strategies we use is to develop and distribute guidelines and fact sheets to help agencies and the people who work in them become aware of their responsibilities to the public and to act reasonably and lawfully.

Click on the link below to access a list of resources on complaint handling as mentioned on the State Plan website:

State Plan Resources

Click on one of the links below to access the guidelines and fact sheets:

• Guidelines for employment related child protection
• Guidelines for community services providers
• Guidelines for public agencies and councils

All our fact sheets are free - both electronically and in hard copy. Some of the guidelines can also be downloaded free of charge.