Office closure

20 Dec 2016

We are closed from 5pm Tuesday 20 December 2016 and the office will reopen on Tuesday 3 January 2017. Our inquiry service reopens on Thursday 5 January 2017.

Reports of the NSW Child Death Review Team

22 Nov 2016

On Tuesday 22 November 2016, the Acting NSW Ombudsman, Professor John McMillan, tabled two reports of the NSW Child Death Review Team (CDRT).

‘The death of any child is a profound loss, both to the child’s family and to our broader community’, said Professor McMillan. ‘By issuing these reports, we aim to share what we have learnt from our reviews and research in order to prevent, to the degree possible, other children dying.’

Review of Restricted Premises Act search powers and offence provisions - Final report – October 2016

07 Nov 2016

The Minister for Justice and Police has tabled in Parliament the Ombudsman’s report on amendments made to the Restricted Premises Act  which introduced new offence provisions and the powers to search for firearms on declared premises without a warrant.

This report details the Ombudsman’s review of the operation of these amendments over a two year period from its commencement in November 2013.

Ombudsman tabled 2015-16 Annual Report

27 Oct 2016

The Acting Ombudsman, Professor John McMillan tabled his 2015-16 Annual Report in Parliament today. The report showcases how our interactions with individuals and with the public, private and community sectors help build strong administrative safeguards in the community.

Whole-of-government complaint handling improvement program

27 Oct 2016

We have partnered with the Customer Service Commissioner and the NSW Department of Finance, Services and Innovation to develop a whole-of-government complaint handling improvement program (CHIP) as part of Premier’s Priority 12 to improve government services.

In 2015 the Customer Service Commission conducted a survey around whole-of-government customer satisfaction. The results highlighted the importance of improving the complaint handling experience for customers across government. The survey showed that customers who had their complaint handled well gave a higher than average satisfaction rating. However, less than half of those surveyed thought their complaint was handled well and half thought it was too difficult to make a complaint.

Public administration division - complaint backlog

18 Oct 2016

Our Public Administration Division currently has a backlog of complaints due to some temporary staff vacancies.

While we are making every effort to respond to all complaints in a timely manner, we are experiencing delays and will not meet our usual initial response times, i.e. it is unlikely we will respond to within 10 business days. We are attempting to identify urgent complaints for priority response.  If you believe your complaint is urgent you can call our office on 92861000 for an update on the progress of your complaint. However, if you can wait we would appreciate your patience at this time. We expect to resolve our backlog before the end of 2016.

We apologise that you may not receive our formal response to your complaint for several weeks.

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