News

Whole-of-government complaint handling improvement program

27 Oct 2016

We have partnered with the Customer Service Commissioner and the NSW Department of Finance, Services and Innovation to develop a whole-of-government complaint handling improvement program (CHIP) as part of Premier’s Priority 12 to improve government services.

In 2015 the Customer Service Commission conducted a survey around whole-of-government customer satisfaction. The results highlighted the importance of improving the complaint handling experience for customers across government. The survey showed that customers who had their complaint handled well gave a higher than average satisfaction rating. However, less than half of those surveyed thought their complaint was handled well and half thought it was too difficult to make a complaint.

Public administration division - complaint backlog

18 Oct 2016

Our Public Administration Division currently has a backlog of complaints due to some temporary staff vacancies.

While we are making every effort to respond to all complaints in a timely manner, we are experiencing delays and will not meet our usual initial response times, i.e. it is unlikely we will respond to within 10 business days. We are attempting to identify urgent complaints for priority response.  If you believe your complaint is urgent you can call our office on 92861000 for an update on the progress of your complaint. However, if you can wait we would appreciate your patience at this time. We expect to resolve our backlog before the end of 2016.

We apologise that you may not receive our formal response to your complaint for several weeks.

Creation of the Law Enforcement Conduct Commission

29 Sep 2016

In November 2015, the Deputy Premier and Minister for Justice and Police, the Hon Troy Grant MP, announced that the NSW Government would create a new civilian agency to oversight the NSW Police Force and the NSW Crime Commission.  That new agency is to be called the Law Enforcement Conduct Commission (LECC) and is due to commence operation on 1 January 2017

Reviewing the Public Interest Disclosures Act 1994

28 Sep 2016

The Joint Parliamentary Committee (JPC) on the Ombudsman, the Police Integrity Commission and the Crime Commission is currently reviewing the Public Interest Disclosures Act 1994 (the PID Act).

The firearms prohibition order search powers final report

12 Sep 2016

The Minister for Justice and Police has tabled in Parliament the Ombudsman’s report on new search powers, which enable police to search a person subject to a firearms prohibition order whenever reasonably required.

This report details the Ombudsman’s review of the operation of the powers over a two year period from its commencement in November 2013.

Addressing the abuse, neglect and exploitation of people with disability forum

02 Aug 2016

Join us as we take a close look at what it takes to address abuse, neglect and exploitation of people with disability in both disability service and community settings. This forum provides an important opportunity to consider the safeguards that currently exist in NSW, any gaps, and what needs to be put in place in NSW and nationally, by the end of the NDIS transition. This is an open forum, and anyone with an interest in promoting the rights of people with disability are encouraged to attend. Register early as places are limited.

Thursday 24 November 2016, Sydney

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