Got a complaint

You have a right to complain about the services you get, without fear of being badly treated as a result. The agency or service should tell you how it handles complaints, and should keep you informed about the progress and result of your complaint.

If you think the agency or service provider is not respecting your rights, it is best to talk to the agency or service about it first. Often, they will welcome you speaking up, because it helps them improve their services or uncover a problem.

If you feel uncomfortable about doing this yourself, you can ask a friend, relative or advocate to be with you when you talk to the service.

If this doesn’t work, or you don’t wish to talk to the service about it, the NSW Ombudsman may be able to take the matter up with the service on your behalf.

When you contact us, we will listen to what you say, give you advice and tell you what we can and cannot do to help.

If you wish to complain to the Ombudsman you can go to our 'making a complaint' page.