Our Policies

We follow a range of policies so that our work is consistent and all our staff understand the Ombudsman’s vision, mission and purpose.

Each policy is a statement or instruction from the Ombudsman that explains how we should address different issues and make important decisions.

Key policies

Some of the key policies that direct our work are:

For more, please browse our online library of policies.

HR policies

Several policies cover staff working conditions. They capture our commitment to being a best practice employer.

Where required we have developed these policies with our staff, to make sure they are fair.

For more information

If you would like to see a policy that is not on our website, please contact us.

Although some policies are confidential or sensitive, most are available to the public.

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