Upcoming training
Training registration online form
For further information, contact our training support officer on (02) 9286 0900 or email training@ombo.nsw.gov.au
We provide a number of workshops on dealing with complaints, rights of consumers of community services, child protection policy development for agencies, as well as information sessions about various aspects of the work of the Ombudsman.
The below calendar of training is available for download NSW Ombudsman Training Calendar Feb-Jun 2012
Dates for February – June 2012
General training workshops
Fee: $352 (inclusive of GST). Every participant receives resources and a certificate of attendance.
Managing Unreasonable Complainant Conduct
Tuesday 6 March 2012 – Sydney CBD
Thursday 3 May 2012 – Sydney CBD
Wednesday 23 May 2012 – Tamworth
Thursday 14 June 2012 – Penrith
Wednesday 20 June 2012 – Wagga Wagga
The art of negotiation
Friday 11 May 2012 – Sydney CBD
Tuesday 5 June 2012 – Dubbo
Complaint handling for frontline staff
Thursday 22 March 2012 – Sydney CBD
Wednesday 6 June 2012 – Dubbo
Friday 22 June 2012 – Sydney CBD
Public Interest Disclosures
There is no fee for this training.
Thursday 24 may 2012 –Tamworth
Thursday 7 June 2012 – Dubbo
Wednesday 13 June 2012 – Penrith
Friday 15 June 2012 – Sydney CBD
Thursday 21 June 2012 – Wagga Wagga
Employment-related child protection training
Responding to child protection allegations against employees
Fee: $352 (inclusive of GST). Every participant receives resources and a certificate of attendance.
Tuesday 20 March 2012 –Sydney CBD
Thursday 24 May 2012 – Newcastle
Wednesday 13 June 2012 – Sydney CBD
Handling serious child protection allegations against employees
Fee: $550 (inclusive of GST). Every participant receives a workbook, resources and a certificate of attendance.
Thursday 17 May 2012 – Sydney CBD
Friday 15 June 2012 – Dubbo
Community services training
Fee: $253 (inclusive of GST). Every participant receives resources and a certificate of attendance.
Frontline skills for complaint handling
Friday 2 March 2012 – Sydney CBD
Tuesday 22 May 2012 – Tamworth
Tuesday 26 June 2012 – Sydney CBD
Effective complaint management
Wednesday 30 May 2012 – Sydney CBD
Tuesday 19 June 2012 – Wagga Wagga
Implementing a quality complaint management system in the disability sector – NEW WORKSHOP
Tuesday 15 May 2012 – Sydney CBD
Friday 1 June 2012 – Dubbo
Friday 22 June – Lismore
Handling serious incidents in the disability sector – NEW WORKSHOP
Fee: $550 (inclusive of GST). Every participant receives a workbook, resources and a certificate of attendance.
Wednesday 28 March 2012 – Sydney CBD
Thursday 21 June 2012 – Orange
