Pursuing fairness for the people of NSW
Do you have a complaint about a NSW Government agency, local council or community service provider?
Make a complaintThe NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. We strive to ensure that those entrusted with public power and resources fulfil their responsibilities and treat everyone fairly.
The NSW Ombudsman has today released the 4th edition of its Effective Complaint Management Guidelines, a comprehensive guide designed to support NSW public sector agencies, including local councils and community service providers, to strengthen their complaint management processes, and enhance accountability, and customer satisfaction.
The NSW Ombudsman is committed to upholding the rights of all children and promoting their safety, welfare and wellbeing in its processes, decisions and actions.
The NSW Ombudsman is launching the Complaint Handling Community of Practice (ComPrac) on 26 November 2024.
The NSW Ombudsman’s report - Review of the DCJ Complaint System in respect of its Aboriginal Child Protection functions, was tabled in Parliament on 6 November.
The NSW Ombudsman tabled its Annual Report 2023–24 and Child Death Review Team (CDRT) Annual Report 2023–24 in Parliament on 31 October 2024.
The NSW Ombudsman has decided to commence an investigation, under section 13 (Decision for investigation) of the Ombudsman Act 1974 (NSW) (Ombudsman Act) into certain conduct of the following public authorities: Service NSW, Department of Customer Service (including Revenue NSW), NSW Treasury.
We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.
