Making a complaint
Complaints we handle
- NSW Government agencies – including the following:
- Ambulance Service of NSW
- Climate Change, Energy, the Environment and Water
- Department of Communities and Justice (Housing)
- Fair Trading
- Fire and Rescue NSW
- Health Care Complaints Commission
- Land and Housing Corporation
- Legal Aid Commission
- Public hospitals
- Revenue NSW
- Service NSW
- State-owned corporations
- Statutory bodies (including arts institutions)
- TAFE NSW
- Transport for NSW
- Treasury
- Trustee and Guardian
- Local Councils
- NSW corrective services (including privately managed facilities) and youth justice
- NSW Government funded community service providers
- NSW education and schools, TAFE, and public universities
- Public interest disclosures (whistleblowing)
Complaints other Ombudsman or agencies handle
- Private organisations
- Airlines
- Banking, credit, insurance or superannuation providers or funds
- Buying or renting products or consumers goods or services
- Electricity, gas or water
- Legal professionals or lawyers
- Road tolls (other than the Sydney harbour bridge and tunnel)
- Phone or internet services
- Private health services (medical centres, private hospitals, dentists, doctors)
- Real estate or strata
- Federal Government agencies
- Centrelink
- Australian Tax Office (ATO)
- Australia Post
- Immigration
- Medicare
- Services Australia (Centrelink, Child Support and Medicare)
- NSW Police and members
- National Disability Insurance Scheme (NDIS) providers
- Private tertiary education providers
- Aged Care providers
If you are unhappy with the way you’ve been treated by a NSW government agency, local council or community service provider, you can make a complaint.
There are many benefits of making a complaint and telling someone about your problem. Complaints can:
- increase the chance of getting a better outcome
- help others in similar situations
- let agencies and service providers know there are problems, and help them improve their services
- provide you with an explanation for why something has happened
- give you a greater control of your life.
You have a right to good services and fair treatment. And you have a right to complain to the Ombudsman if that doesn't happen.
What we do with your complaint
Making a public interest disclosure (whistleblowing)
Complaints about community services
We can help people who have been unfairly treated by community services that are run or funded by the government.
You have a right to complain about the services you get. Learn more
