Our work

Our office is responsible for the independent oversight and scrutiny of government agencies and some non-government organisations that provide services to the people of NSW.

Our core work is complaint handling, however we also have other functions relating to scrutinising systems, monitoring and review of community services, reviewing the implementation of legislation and providing training and education to agencies.

To find out more about the different areas of our work, please see below.

Aboriginal Programs

We monitor and assess designated Aboriginal programs as well as working closely with the Aboriginal community in a range of other areas. Learn more about Aboriginal Programs

Auditing covert operations

We review government compliance with legislation in relation to controlled or ‘undercover’ operations, telecommunications interceptions and surveillance devices as well as covert and criminal organisation search warrants. Learn more about auditing covert operations

Community & disability services

We handle complaints about a range of community service providers. We also review the delivery of community services and oversee the handling of allegations of a child protection nature made against employees of all government and certain non-government agencies. Learn more about community and disability services

Custodial services

People in custody, or offenders in the community, can complain to us about problems with Corrective Services NSW, the privately run correctional centres at Junee and Parklea, Justice Health, NSW Police, Juvenile Justice or any other NSW government agency. Learn more about custodial services

Local government

We handle complaints about the conduct of councillors, council employees and the administrative conduct of the council itself. Learn more about local government


We oversee the way the police complaints system works – both through reviewing investigations of individual complaints and checking that the processes police use to resolve complaints are working fairly and effectively. Learn more police

Public interest disclosures

We are responsible for promoting public awareness and understanding of the Public Interest Disclosures Act 1994 and for monitoring its operation. Learn more abut public interest disclosures

State government

We deal with complaints about NSW government agencies or employees. Learn more about State government

Employment-related child protection

We oversee and monitor the investigation of, and management response to, child abuse allegations and convictions against employees of certain government and non-government agencies. Learn more employment-related child protection

State universities

We deal with complaints about all public universities in NSW. Learn more about State universities

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