NSW Ombudsman | NSW Ombudsman Annual Report 2023

Summary

The NSW Ombudsman Annual Report 2023-24 outlines our work over the past financial year in pursuing fairness for the people of NSW.

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NSW Ombudsman Annual Report 2023-24
PDF - 6MB

Direct referral

Fact sheet

This fact sheet discusses what happens when the NSW Ombudsman makes a direct referral of a complaint to an agency. It explains why we make a direct referral and the process after we have done so. The fact sheet also tells you when to expect a response from the agency, and what to do if this does not happen, or you are not happy with the response.

1 Oct 2024

NSW Ombudsman Annual Report 2022-23

Office Annual Reports

The NSW Ombudsman Annual Report 2022–23 outlines our work over the past financial year in pursuing fairness for the people of NSW.

29 Oct 2023

Paul Miller - Avoiding (and investigating) automated maladministration speech 4 July 2023

Speeches

This is an edited version of a presentation given at the 13th National Investigations Symposium, 25 May 2023, Four Seasons Hotel, Sydney.

4 Jul 2023

We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.

Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.

Complaints

Guidance for organisations

Reports

About us

NSW Ombudsman Annual Report 2023–24

Summary

Downloads

Direct referral

NSW Ombudsman Annual Report 2022-23

Paul Miller - Avoiding (and investigating) automated maladministration speech 4 July 2023

NSW Ombudsman Annual Report 2023–24

Summary

Downloads

Related information

Direct referral

NSW Ombudsman Annual Report 2022-23

Paul Miller - Avoiding (and investigating) automated maladministration speech 4 July 2023