Direct referral
PDF - 428KB
PDF - 428KB
This fact sheet discusses what happens when the NSW Ombudsman makes a direct referral of a complaint to an agency. It explains why we make a direct referral and the process after we have done so. The fact sheet also tells you when to expect a response from the agency, and what to do if this does not happen, or you are not happy with the response.
We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.