We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.
1800 451 524
Please note: Our complaints phone line will close at 12noon AEDT on Thursday 19 December 2024, with normal phone service resuming at 9am on Tuesday 7 January 2025. We apologise for any inconvenience and look forward to assisting you during our open hours and in the new year.
(This is a free call in Australia. However, if you use your mobile phone then your provider may charge for the call.)
Our online complaint form is available 24 hours a day.
If your call is to check if we are the right ombudsman for your complaint, you might find this page of our website useful: Complaints we handle.
If you need language help, we can arrange an interpreter for you. Or you can contact the Telephone Interpreter Service (TIS):
1. Call TIS 131 450
2. Ask to speak to the NSW Ombudsman on 9286 1000
If you're deaf or have a hearing impairment or speech impairment, you can contact us through the National Relay Service:
1. Call 1300 555 727
2. Ask for 1800 451 524
NRS Internet relay users connect, then ask for 1800 451 524.
Level 24
580 George Street
Sydney NSW 2000
We can take complaints in person by appointment, Monday to Friday, 9am to 4pm (except public holidays). To ensure staff are available, please ring 1800 451 524 to book an appointment.
Please note: Our office will be closed for the Christmas and New Year break – from Monday 23 December until Friday 3 January 2025 inclusive.
People with mobility disability can enter the building via the entry on either George or Bathurst streets.
The closest train station is Town Hall station on George Street.
Level 24
580 George Street
Sydney NSW 2000
For questions about our training, contact us on (02) 9286 0900 or at training@ombo.nsw.gov.au.
To order copies of our publications, contact us on digitalcommunications@ombo.nsw.gov.au or (02) 9286 1000.
Contact media on media@ombo.nsw.gov.au
We encourage you to give us feedback about our services. We listen to your feedback and use it to help us understand what we're doing well and where we can improve.
To give us feedback, contact us on info@ombo.nsw.gov.au or (02) 9286 1000.
To make a complaint about the way we handled your complaint or to request to review a decision, see Complaints about the NSW Ombudsman.
We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.