We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.
The NSW Ombudsman has today released the 4th edition of its Effective Complaint Management Guidelines, a comprehensive guide designed to support NSW public sector agencies, including local councils and community service providers, to strengthen their complaint management processes, and enhance accountability, and customer satisfaction.
The NSW Ombudsman’s report - Review of the DCJ Complaint System in respect of its Aboriginal Child Protection functions, was tabled in Parliament on 6 November.
The NSW Ombudsman tabled its Annual Report 2023–24 and Child Death Review Team (CDRT) Annual Report 2023–24 in Parliament on 31 October 2024.
The report follows an investigation involving a systemic examination of how inmate discipline is managed across all correctional centres. The inmate disciplinary system deals with inmates who are alleged to have committed a ‘correctional centre offence’ while in custody.
This Casebook provides a summary of investigations conducted and a sample of complaints handled by the NSW Ombudsman from 1 October 2023 to 30 June 2024.
The NSW Ombudsman has released the special report Protecting children at risk: an assessment of whether the Department of Communities and Justice is meeting its core responsibilities – tabled in Parliament 5 July.
The Ombudsman’s special report Revenue NSW – The lawfulness of its garnishee order process has been tabled in Parliament today.
The NSW Ombudsman’s report A map of automated decision-making in the NSW Public Sector (ADM mapping report) has been tabled in Parliament today.
Today the NSW Ombudsman tabled a special report to the Parliament, More than shelter - outstanding actions to improve the response to children presenting alone to homelessness services.
This statement is provided in response to a request from media. This is a PDF copy of the response provided to the NSW Ombudsman by the NSW Police Force on 21 December 2012.
This statement is made in response to recent media reports concerning an incident involving the use by the NSW Police Force of a Taser weapon. Those reports have referenced the role and work of the NSW Ombudsman.
The NSW Ombudsman’s 2021/22 annual report on public interest disclosures (PIDs) across NSW was tabled in Parliament today.
We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.