We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.
The NSW Ombudsman has tabled its latest January 2025 Casebook of Investigations and complaint-handling case studies, (“Casebook”) highlighting some of the myriad of complaints it has dealt with across a range of NSW government agencies, local councils and community services providers.
The NSW Ombudsman’s report OCHRE 2024: Current status and future direction, was tabled in Parliament today, delivering an assessment of the NSW Government’s flagship Aboriginal affairs initiative, OCHRE (Opportunity, Choice, Healing, Responsibility, Empowerment).
The NSW Ombudsman tabled the Oversight of the Public Interest Disclosures Act 2022 Annual Report 2023–24 in Parliament on 11 December, 2024.
The NSW Ombudsman has today released the 4th edition of its Effective Complaint Management Guidelines, a comprehensive guide designed to support NSW public sector agencies, including local councils and community service providers, to strengthen their complaint management processes, and enhance accountability, and customer satisfaction.
The NSW Ombudsman’s report - Review of the DCJ Complaint System in respect of its Aboriginal Child Protection functions, was tabled in Parliament on 6 November.
The NSW Ombudsman tabled its Annual Report 2023–24 and Child Death Review Team (CDRT) Annual Report 2023–24 in Parliament on 31 October 2024.
The report follows an investigation involving a systemic examination of how inmate discipline is managed across all correctional centres. The inmate disciplinary system deals with inmates who are alleged to have committed a ‘correctional centre offence’ while in custody.
This Casebook provides a summary of investigations conducted and a sample of complaints handled by the NSW Ombudsman from 1 October 2023 to 30 June 2024.
The NSW Ombudsman has released the special report Protecting children at risk: an assessment of whether the Department of Communities and Justice is meeting its core responsibilities – tabled in Parliament 5 July.
The Ombudsman’s special report Revenue NSW – The lawfulness of its garnishee order process has been tabled in Parliament today.
The NSW Ombudsman’s report A map of automated decision-making in the NSW Public Sector (ADM mapping report) has been tabled in Parliament today.
Today the NSW Ombudsman tabled a special report to the Parliament, More than shelter - outstanding actions to improve the response to children presenting alone to homelessness services.
We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.