Who we are and what we do
The NSW Ombudsman’s functions are far-reaching. Our work includes oversight of NSW government agencies, special reports to parliament on serious wrongdoing and matters of public interest, guidance and training, and the review and reporting of child deaths within NSW.
Our vision
Everyone receives the right services and fair treatment from those we oversight.
Our statutory functions
Under our principal legislation, we have broad responsibilities ranging from complaint handling to investigations, and the oversight of agencies and their programs.
Legislation
We are an independent integrity agency that operates under legislation covering community services, public interest disclosures, and mandatory disease testing.
Our policies
A range of policies, frameworks, charters and strategic plans guide our operations and accountability.
Strategies
Our revised strategic plan identifies the outcomes we need to achieve to help realise our vision: that everyone receives the right services and fair treatment from those we oversight.
Arrangements with agencies
With the consent of the complainant, we can share information and refer complaints to other agencies for resolution.
Our Structure and Executive
Our Executive Team, led by the NSW Ombudsman, includes the Chief Deputy Ombudsman, the Chief Operating Officer and a team of Deputy Ombudsmans and Directors.
Access to information
We aim to make all non-sensitive information available on our website. Additional information can be requested.
