We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.
1800 451 524
(This is a free call in Australia. However, if you use your mobile phone then your provider may charge for the call.)
Due to our new complaint management system staff training, our phone operating hours will vary during March and April 2025.
Our online complaint form is available 24 hours a day.
If your call is to check if we are the right ombudsman for your complaint, you might find this page of our website useful: Complaints we handle.
We’re currently in the process of upgrading our complaints handling system. This means there may be delays affecting usual processing times. We apologise for any inconvenience caused. We’re working to address this and thank you for your patience.
If you need language help, we can arrange an interpreter for you. Or you can contact the Telephone Interpreter Service (TIS):
1. Call TIS 131 450
2. Ask to speak to the NSW Ombudsman on 9286 1000
If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact us by:
Step 1: Contact us through your preferred NRS call channel detailed on NRS call numbers and links
Step 2: Provide the NRS with our phone number 1800 451 524.
For more information visit: About the National Relay Service
Level 24
580 George Street
Sydney NSW 2000
You can request an in-person appointment. Please ring 1800 451 524 to submit your request.
People with mobility disability can enter the building via the entry on either George or Bathurst streets.
The closest train station is Town Hall station on George Street.
Level 24
580 George Street
Sydney NSW 2000
For questions about our training, contact us on (02) 9286 0900 or at training@ombo.nsw.gov.au.
To order copies of our publications, contact us on digitalcommunications@ombo.nsw.gov.au or (02) 9286 1000.
Contact media on media@ombo.nsw.gov.au
We are committed to providing a range of career development opportunities and aim to guide and help our people with the skills they need to lead our organisation and give the most impact to what they do.
We provide adjustments; including alternative formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process or have any questions, please call the recruitment team on 02 9055 8376 (opt. 1) or write to us via email: recruitment@ombo.nsw.gov.au.
Visit our Careers page for more information.
We encourage you to give us feedback about our services. We listen to your feedback and use it to help us understand what we're doing well and where we can improve.
To give us feedback, contact us on info@ombo.nsw.gov.au or (02) 9286 1000.
To make a complaint about the way we handled your complaint or to request to review a decision, see Complaints about the NSW Ombudsman.
We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.