We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.
If the NSW Ombudsman can’t assist you with your concerns or complaint, there are other Ombudsman or agencies that may be able to help.
If your complaint is about:
You can complain to the Aged Care Quality and Safety Commission on 1800 951 822.
The Aged Care Quality and Safety Commission is the national regulator of aged care services and is focused on safeguarding the welfare and rights of consumers.
You can complain to the Airline Customer Advocate on 1800 813 129.
The Airline Customer Advocate (ACA) provides a free and independent service to eligible customers of major Australian airlines by facilitating the resolution of complaints about airline services. They look after Qantas, Jetstar, Virgin Australia and Rex only.
For any other airlines contact Fair Trading.
You can complain to the Commonwealth Ombudsman on 1300 362 072.
You can contact them with complaints about any of the following:
You can complain to the Australian Financial Complaints Authority (AFCA) on 1800 931 678.
The Australian Financial Complaints Authority (AFCA) takes complaints from individuals and small businesses about financial services. You can contact AFCA with complaints about any of the following:
You can complain to the NSW Energy and Water Ombudsman (EWON) on 1800 246 545.
You can contact EWON with complaints about your electricity, gas or water providers. Some examples of providers include:
You can complain to the NDIS Quality & Safeguards Commission on 1800 035 544.
You can contact NDIS Quality & Safeguards Commission with complaints about:
You can complain to the Law Enforcement Conduct Commission (LECC) on 1800 657 079.
You can contact the LECC with complaints about NSW Police and NSW Crime Commission employees.
You can complain to the Telecommunications Industry Ombudsman (TIO) or 1800 062 058.
You can contact the TIO with complaints about telephone and internet services. Some examples of providers are:
You can complain to NSW Fair Trading on 13 32 20.
NSW Fair Trading is responsible for consumer protection laws and consumer complaints in NSW.
You can contact Fair trading with complaints about:
You can complain to the Fair Work Ombudsman on 13 13 94.
The Fair Work Ombudsman enforces compliance with the Fair Work Act 2009 (Commonwealth), related legislation, awards and registered agreements.
They also provide advice, education and assistance on pay rates and workplace rights and obligations.
You can complain to the Health Care Complaints Commission (HCCC) on 1800 043 159.
You can contact HCCC with complaints about health service providers in NSW. These include:
You can complain to the Australian Skills Quality Authority on 13 38 73.
The NSW Ombudsman can only handle complaints about the Sydney harbour bridge and tunnel tolls, which are operated by the NSW Government. For other private toll roads, you can complain to the Tolling Customer Ombudsman on 1800 145 009.
You can contact the Tolling Customer Ombudsman with issues arising from travel on the following roads:
You can complain to the Office of the Legal Services Commissioner (OLSC) on 1800 242 958.
You can complain to the Taxation Ombudsman about the Australian Taxation Office or the Tax Practitioner Board at www.igt.gov.au or 1300 448 829.
You can talk to us if you need help making a complaint.
We can support people with disability, Aboriginal people and people experiencing vulnerability. We also have information in Easy Read and other languages.
We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.