Complaints
The NSW Ombudsman manages complaints relating to unfair treatment by NSW Government agencies, local councils, or NSW Government funded community service providers.
How to make a complaint
Follow our step-by-step process for making a complaint about a NSW Government agency that we oversight, a NSW local council or a NSW Government funded community service provider.
What we do with your complaint
Learn about how we manage your complaint, including how we can help you resolve the issue directly with the agency and what other action we may take to achieve a resolution.
Complaints we can help you with
The NSW Ombudsman handles complaints about unfair treatment by NSW government agencies and local councils, and NSW Government funded community service providers. Learn more about the types of complaints we handle...
Report serious wrongdoing
If you are a public official and you see or become aware of what you think may be serious wrongdoing, it is important that you report it.
Service Delivery Charter for Complaint Handling
This document sets out the standards of service you can expect when making a complaint to the NSW Ombudsman.
