Effective complaint management
The NSW Ombudsman supports NSW government agencies and community service providers to improve how they respond to and manage complaints.
Effective complaint management elearning
Resources and training to help implement effective complaint handling procedures and policies in your organisation
Effective Complaint Management Guidelines
A practical guide to developing a complaint management system and handling complaints.
6 principles for effective complaint management
The 6 complaint handling principles aim to ensure a consistent approach to complaint handling across the NSW public sector.
Managing unreasonable conduct by a complainant
This manual provides an extensive range of strategies for dealing with UCC, including in circumstances where it is not possible to terminate services to a complainant.
