Guidance for organisations
NSW public sector agencies and NSW Government funded community service providers have legislative obligations to manage service-related complaints and public interest disclosures within your organisations. Find information, guidance, training and resources to assist you to meet those obligations.
Public Interest Disclosures
The Public Interest Disclosures Act 2022 (PID Act) applies to all NSW public sector agencies.
Effective complaint management
The NSW Ombudsman supports NSW government agencies and community service providers to improve how they respond to and manage complaints.
Handling complaints referred for investigation
The Ombudsman may refer a complaint about agency conduct to that agency for investigation, under section 12A of the Ombudsman Act 1974 or section 25 of the Community Services (Complaints, Reviews and Monitoring) Act 1993 (CS-CRAMA), including recommendations for how the agency may investigate or deal with the complaint.
Improving public administration
The NSW Ombudsman supports NSW government agencies and organisations to improve their administrative practices.
Mandatory Disease Testing
Information to support agencies/individuals in the exercise of functions under the Mandatory Disease Testing Act 2021
Search for resources
We produce a variety of resources to assist organisations with complaint handling and improving public administration.
We offer bespoke training courses to suit your learning needs.
