Our free e-learning course provides an introduction to the core components of effective complaint management.  

The course will help you to: 

  • identify what is and what is not a complaint
  • understand the value of complaints
  • recognise and understand the 6 principles of effective complaint management:
    • Respectful Treatment
    • Information and Accessibility
    • Communication
    • Taking ownership
    • Timeliness
    • Transparency

The e-learning is also available as a Shareable Content Object Reference Model (SCORM) package which can be uploaded to your Learning Management System (LMS). Contact our training team for more information.

Start to understand Effective Complaint Management

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Journey Together artwork

We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.

Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.