Good conduct and administrative practice - Guidelines for state and local government

Now in their third edition, the Good conduct and administrative practice guidelines explain these principles and provide advice informed by administrative law, the work of the Ombudsman over the past 40 years and, where relevant, the expertise of other accountability bodies – about their practical application in the public sector.

The guidelines are intended to:

• assist public officials to understand the standards of good conduct and administrative practice that are expected of them
• provide guidance to managers to assist in the supervision and training of staff
• assist agencies in the development and review of relevant policies and procedures.