We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.
An important part of our pursuing fairness for the people of NSW is community engagement.
We do this to raise awareness about the right to bring complaints to us; and to provide training and guidance to public authorities and community service providers, uplifting capability and improving public service delivery across NSW.
Below is a calendar of upcoming regional visits. We encourage you to register to participate, and look forward to meeting you soon!
Not suited to your timing, needs or location? We welcome ideas regarding future activities or visits and encourage you to offer suggestion at training@ombo.nsw.gov.au.
The NSW Ombudsman Office will be in Dubbo and Broken Hill in mid-February 2025 to support and participate in NSW ICAC’s Rural and Regional Outreach Programme.
Our mission is to pursue fairness for the people of NSW and one of the ways we achieve this is through upskilling government sector employees so that they’re better informed and capable of providing high quality public services.
Join us on the 10th of February in Dubbo and the 19th of February in Broken Hill for complaint handling training delivered by Deputy Ombudsman Jacqueline Fredman. This is a great opportunity for participants from NSW government agencies, local councils, and community service providers to gain insights and skills to support high-quality complaint handling.
Fundamentals of complaint handling (FCH)
Frontline staff, supervisors and managers in public, community or private sector organisations who handle customer complaints will benefit from this training by enhancing knowledge of best-practice approaches to complaint handing, effective communication for engaging with complainants, and the value of complaints.
The NSW Ombudsman has established the Complaint Handling Community of Practice (ComPrac), a new initiative designed to bring together professionals from across the public and private sectors who are passionate about improving complaint handling capabilities.
The Complaint Handling ComPrac offers a collaborative space for professionals from government agencies, community service providers, and other organisations to share insights, identify trends, and collaborate on solutions to emerging challenges. Our goal is to foster a true community where members actively shape its direction by contributing content, ideas, and insights.
Through regular events and newsletters, you will gain valuable knowledge, stay updated on industry developments, and connect with peers committed to improving complaint handling practices. Subscribe here to receive updates from the CommPrac.
We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.