We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.
The NSW Ombudsman Office is participating in NSW ICAC’s Rural and Regional Outreach Program in the New England Region, Tamworth in mid-November 2024.
Our mission is to ensure fairness for the people of NSW, and one of the ways we achieve this is by upskilling government sector employees. By providing training, we aim to enhance the quality of public services across our community.
We are delivering two training sessions on 13 November, and strongly encourage participants from NSW government agencies, departments, local governments, and community service providers to attend. This is a valuable opportunity for all interested parties to gain insights and skills that will aid in delivering high-quality public services.
Date/Location | Workshops |
|---|---|
13 November 2024 9.00am-12.30pm Acacia Function Centre | Fundamentals of complaint handling (FCH) Frontline staff, supervisors and managers in public, community or private sector organisations who handle customer complaints will benefit by enhancing their knowledge of best-practice approaches to complaint handing, effective communication for engaging with complainants, and the value of complaints. |
13 November 2024 1.30pm-5.00pm Acacia Function Centre | Managing unreasonable conduct by a complainant (MUCC) This workshop will help supervisors, managers, and frontline staff to learn how to identify and manage unreasonable conduct, and deliver effective prevention and resolution policies and strategies. |
Register to attend one or both courses here.
We offer discounts for community service staff and those agencies with obligations under the Community Services (Complaints, Reviews and Monitoring) Act 1993 (CS-CRAMA). If you would like to request a discount, including a discount due to financial hardship, please contact us at training@ombo.nsw.gov.au
We are also offering a 20% discount for those who enrol in both the FCH and MUCC courses being run on 13 November 2024.
To find out more about the NSW Ombudsman’s training and outreach program visit our Training page.
We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.