Casebook January 2025: Investigations and complaint-handling case studies

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Casebook January 2025 Investigations and complaint handling case studies

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Summary

Casebook January 2025: Investigations and complaint-handling case studies includes a summary of all investigations completed by the NSW Ombudsman between 1 July 2024 and 31 December 2024. This six-monthly report highlights some of the myriad of complaints it has dealt with across a range of NSW government agencies, local councils and community service providers. 

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Journey Together artwork

We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.

Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.