Complaints about the supervision of postgraduate students Discussion paper October 17

The NSW Ombudsman has jurisdiction over all public universities in NSW – ten universities in all. We receive and investigate complaints from students about administrative actions relating to their enrolment, course progress, supervision and termination of their studies.

In January 2016, we released a draft discussion paper to university complaint handlers in NSW. There was strong interest in the topic, with submissions from universities and discussions between Ombudsman and university staff and with representatives from postgraduate student organisations.

We have now decided to take the issue a step further by publishing a revised discussion paper that will be made more widely available on our website. This revised paper builds on the consultation that has occurred to date. It includes a number of suggested steps that could be taken by universities to refine their policies and practices to specifically address conflicts that may arise in postgraduate supervisory arrangements.

We invite submissions or comments from any interested parties by 31 January 2018 particularly examples of initiatives that have successfully resolved conflicts in postgraduate supervision. We will then decide if further action is needed to develop best practice guidelines or share practical examples and ideas among universities.