What is this fact sheet about?

This fact sheet provides an overview of our role and sets out the community services that we cover. It explains what the NSW Ombudsman can do, including dealing with complaints and reviewing complaint-handling systems. It also sets out how we assess standards of services and conduct.

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Journey Together artwork

We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.

Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.