Reports
Browse our library to find our special reports to Parliament, research reports, and Parliamentary and other submissions. Search by keywords, title, topic and report type.
All reports
PID audit report - summary PID audits of 6 councils
Reports to Parliament
This report sets out the findings of audits we conducted on six local government councils under the PID Act 1994.
Submission to the Royal Commission into the Robodebt Scheme
Other submissions
This is a NSW Ombudsman submission to the Royal Commission into the Robodebt Scheme.
NSW Child Death Review Team Annual Report 2021-22
Annual reports
This annual report, made under s34F of the Community Services (Complaints, Reviews and Monitoring) Act 1993 (the Act), describes the operations and activities of the CDRT during the period 1 July 2021 to 30 June 2022.
NSW Ombudsman Annual Report 2021-22
Office Annual Reports
Our annual report is a public record of our work for the financial year 2021-2022. It provides the community with an opportunity to find out what we have achieved and the way we have achieved it.
Formal Investigations - Summary Report 2021-22
Reports to Parliament
This special report contains a summary of formal investigations completed by the NSW Ombudsman in the last 12 months. Whether or not a special report has been prepared in respect of a particular investigation, it is the Ombudsman’s current practice to publish and present to Parliament a special repo
The COVID-19 pandemic: second report
Reports to Parliament
In this report the NSW Ombudsman Paul Miller has looked back on complaints received by the Ombudsman since his March 2021 report on the COVID pandemic. The report reveals that the number of COVID-related complaints to the Ombudsman rose significantly in the second year of the pandemic. His office r
Specialist homelessness services: helping people with high or complex needs
Reports to Parliament
In this report, NSW Ombudsman Paul Miller found that the NSW Government has provided inadequate rules, guidance, and support to Specialist Homelessness Services (SHS) about when it is, and is not, permissible and appropriate for SHS to consider excluding or evicting a homeless person.
The role of child restraints and seatbelts in passenger deaths of children aged 0-12 years in NSW
Reports to Parliament
This report reviews the deaths of 66 children aged less than 13 years who died as passengers in vehicle crashes in NSW between 2007-2016. The review was conducted by Neuroscience Australia, and examined the deaths of 66 children aged 0-12 years who died as passengers in NSW during the ten-year period.
Modifying public housing properties to meet the needs of tenants with disability
Reports to Parliament
In this report we examine the experiences of public housing tenants with disability who requested modifications to their properties. The report is informed by complaints and a recently finalised targeted investigation into the delivery of those services by the Land and Housing Corporation (LAHC) and
Letter from Acting Ombudsman - Health outcomes and access to health and hospital services in rural, regional and remote New South Wales
Parliamentary submissions
Health outcomes and access to health and hospital services in rural, regional and remote New South Wales - Recommendation to establish a Health Administration Ombudsman
Letter to Premier and Attorney General - Government response to Public Accountability Committee budget process
Other submissions
NSW Ombudsman letter to Premier and Attorney General regarding the Government response to the budget process for independent oversight bodies and the Parliament of New South Wales final report.
Strip searches in youth detention
Reports to Parliament
This report of the NSW Ombudsman, Strip searches in youth detention: a follow-up report under section 27 of the Ombudsman Act 1974 is calling on the Government to explain why it has not implemented his recommendations to enact safeguards for the strip searching of children and young people by prison
