Reports
Browse our library to find our special reports to Parliament, research reports, and Parliamentary and other submissions. Search by keywords, title, topic and report type.
All reports
Formal Investigations - Summary Report 2021-22
Reports to Parliament
This special report contains a summary of formal investigations completed by the NSW Ombudsman in the last 12 months. Whether or not a special report has been prepared in respect of a particular investigation, it is the Ombudsman’s current practice to publish and present to Parliament a special repo
The COVID-19 pandemic: second report
Reports to Parliament
In this report the NSW Ombudsman Paul Miller has looked back on complaints received by the Ombudsman since his March 2021 report on the COVID pandemic. The report reveals that the number of COVID-related complaints to the Ombudsman rose significantly in the second year of the pandemic. His office r
Specialist homelessness services: helping people with high or complex needs
Reports to Parliament
In this report, NSW Ombudsman Paul Miller found that the NSW Government has provided inadequate rules, guidance, and support to Specialist Homelessness Services (SHS) about when it is, and is not, permissible and appropriate for SHS to consider excluding or evicting a homeless person.
The role of child restraints and seatbelts in passenger deaths of children aged 0-12 years in NSW
Reports to Parliament
This report reviews the deaths of 66 children aged less than 13 years who died as passengers in vehicle crashes in NSW between 2007-2016. The review was conducted by Neuroscience Australia, and examined the deaths of 66 children aged 0-12 years who died as passengers in NSW during the ten-year period.
Modifying public housing properties to meet the needs of tenants with disability
Reports to Parliament
In this report we examine the experiences of public housing tenants with disability who requested modifications to their properties. The report is informed by complaints and a recently finalised targeted investigation into the delivery of those services by the Land and Housing Corporation (LAHC) and
Letter from Acting Ombudsman - Health outcomes and access to health and hospital services in rural, regional and remote New South Wales
Other submissions
Health outcomes and access to health and hospital services in rural, regional and remote New South Wales - Recommendation to establish a Health Administration Ombudsman
Letter to Premier and Attorney General - Government response to Public Accountability Committee budget process
Other submissions
NSW Ombudsman letter to Premier and Attorney General regarding the Government response to the budget process for independent oversight bodies and the Parliament of New South Wales final report.
Strip searches in youth detention
Reports to Parliament
This report of the NSW Ombudsman, Strip searches in youth detention: a follow-up report under section 27 of the Ombudsman Act 1974 is calling on the Government to explain why it has not implemented his recommendations to enact safeguards for the strip searching of children and young people by prison
The Ombudsman's jurisdiction to investigate when there are related court proceedings
Reports to Parliament
The report relates to a provision of the Children and Young Persons (Care and Protection) Amendment (Family is Culture) Bill 2022, which proposes an amendment to the Ombudsman Act. The amendment concerns the Ombudsman’s jurisdiction to investigate complaints in circumstances where there may be relat
NSW Ombudsman Submission – Animal Welfare Bill
Parliamentary submissions
The primary purpose of these submissions is to comment on the provisions of the proposed Animal Welfare Bill that provide for the Ombudsman’s oversight over ‘authorised officers’ and ‘approved charitable organisations’.
Oversight of the Public Interest Disclosures Act 1994 Annual Report 2020-21
Annual reports
The PID Act requires the Ombudsman to provide an annual report to the NSW Parliament on the Ombudsman’s activities under section 6B of the Act. Sections 6B(1)(e) and (f) require the Ombudsman to report to Parliament specifically on monitoring and auditing activities.
The new machinery of government: using machine technology in administrative decision-making
Reports to Parliament
The new machinery of government - using machine technology in administrative decision-making report describes the increasing use of machine technologies in government decision-making processes. In NSW, agencies are known to be using machine technologies in the areas of fines enforcement, policing,
