Pursuing fairness for the people of NSW
Do you have a complaint about a NSW Government agency, local council or community service provider?
Make a complaintThe NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. We strive to ensure that those entrusted with public power and resources fulfil their responsibilities and treat everyone fairly.
From 23-26 February 2026, NSW Ombudsman staff visited Lithgow, Bathurst and Orange to connect with local communities and public sector workers, answer questions and share information about how we support people across NSW.
On 9 March we tabled a report that provides a high-level snapshot of the maturity and effectiveness of complaint handling systems across NSW public authorities.
In January 2025, we tabled our latest OCHRE report in Parliament. This report assessed how well the NSW Government is delivering on its long-standing Aboriginal affairs plan, OCHRE (Opportunity, Choice, Healing, Responsibility, Empowerment).
In a report tabled today, the NSW Ombudsman has called on the Minister for Corrections to respond to concerns that insufficient steps have been taken in due time to reform the inmate discipline system in response to the Ombudsman’s 2024 investigation.
The NSW Ombudsman attended the Yabun Festival on 26 January 2026, joining thousands of community members at one of the largest Aboriginal and Torres Strait Islander gatherings in the country.
The NSW Ombudsman has released a new In Focus paper, Managing backlogs, examining a common and persistent challenge across public sector administration.
We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.
