Pursuing fairness for the people of NSW

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The NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. We strive to ensure that those entrusted with public power and resources fulfil their responsibilities and treat everyone fairly. 

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Inquiry into Intensive Therapeutic Care: Call for Submissions

The NSW Ombudsman is calling on stakeholders to contribute to an Inquiry into Intensive Therapeutic Care.

ITC

Complaints handling system upgrade

We’re currently in the process of upgrading our complaints handling system. This means there may be delays affecting usual processing times. We apologise for any inconvenience caused. We’re working to address this and thank you for your patience.

Website upgrade

Report on the monitoring of the Mandatory Disease Testing Act 2021, tabled in Parliament today

The NSW Ombudsman’s report monitoring the Mandatory Disease Testing Act 2021 (MDT Act), was tabled in Parliament today.

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A new national complaint service for higher education students has commenced

 A new National Student Ombudsman (NSO) has commenced operations on 1 February 2025.

NSO

NSW Ombudsman tables six-monthly Casebook

The NSW Ombudsman has tabled its latest January 2025 Casebook of Investigations and complaint-handling case studies, (“Casebook”) highlighting some of the myriad of complaints it has dealt with across a range of NSW government agencies, local councils and community services providers.

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Ombudsman’s report calls on NSW Government to renew commitment to OCHRE

The NSW Ombudsman’s report OCHRE 2024: Current status and future direction, was tabled in Parliament today, delivering an assessment of the NSW Government’s flagship Aboriginal affairs initiative, OCHRE (Opportunity, Choice, Healing, Responsibility, Empowerment).  

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Journey Together artwork

We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.

Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.