Pursuing fairness for the people of NSW
Do you have a complaint about a NSW Government agency, local council or community service provider?
Make a complaintThe NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. We strive to ensure that those entrusted with public power and resources fulfil their responsibilities and treat everyone fairly.
The NSW Ombudsman’s report monitoring the Mandatory Disease Testing Act 2021 (MDT Act), was tabled in Parliament today.
A new National Student Ombudsman (NSO) has commenced operations on 1 February 2025.
The NSW Ombudsman has tabled its latest January 2025 Casebook of Investigations and complaint-handling case studies, (“Casebook”) highlighting some of the myriad of complaints it has dealt with across a range of NSW government agencies, local councils and community services providers.
The NSW Ombudsman’s report OCHRE 2024: Current status and future direction, was tabled in Parliament today, delivering an assessment of the NSW Government’s flagship Aboriginal affairs initiative, OCHRE (Opportunity, Choice, Healing, Responsibility, Empowerment).
The NSW Ombudsman tabled the Oversight of the Public Interest Disclosures Act 2022 Annual Report 2023–24 in Parliament on 11 December, 2024.
The NSW Ombudsman has today released the 4th edition of its Effective Complaint Management Guidelines, a comprehensive guide designed to support NSW public sector agencies, including local councils and community service providers, to strengthen their complaint management processes, and enhance accountability, and customer satisfaction.
We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.
